Responsible Gaming Policy

3899appon Responsible Gaming —
A Complete Guide to Safe and Healthy Gaming

Gaming is a fun form of entertainment — as long as it stays in check. At 3899app, we are uncompromising when it comes to responsible gaming. Our tools, guidelines, and support systems are here to help you enjoy gaming in a healthy way.

18+ Verification Deposit Limit Self-Exclusion 24/7 Support

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Keep in Mind

Gaming is a form of entertainment. It is never a reliable source of income. Never bet money that, if lost, would cause financial hardship for your family.

If you notice any issues, use the tools below or get in touch with us.

Responsible Gaming Tools

3899app gives you 6 powerful tools to stay in control. They are completely free to use and can be activated at any time.

Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately.

Session Time Limit

Decide in advance how long you will play. Once that time is up, the platform will automatically notify you to take a break.

Cooling-Off Period

Temporarily pause your account for anywhere between 24 hours and 30 days. During this period, logging in or making deposits will not be possible.

Self-Exclusion

For a longer break, choose self-exclusion. You can lock your account for anywhere from 6 months to 5 years.

Reality Check

A popup will appear every 30, 60, or 90 minutes — reminding you how long you have been playing and how much you have won or lost.

Loss Limit

You will be automatically notified once you have lost a set amount, and you will be offered the option to end your session.

Set Limits How do I do it?

Setting limits on 3899app is straightforward. You can set any limit you prefer in just a few simple steps.

Log In

Open the "Responsible Gaming" Section

Look for the "Responsible Gaming" option in your account settings.

Choose Your Preferred Tool

Choose what you need — deposit limit, session time, cooling-off period, or self-exclusion.

Confirm

Set your amount or duration and save. Most limits take effect immediately.

Tips: Decreasing a limit takes effect immediately, but increasing one requires a 24-hour waiting period. This is intentional — to prevent impulsive decisions.

Your Gaming Dashboard

Daily Deposit Usage (40%)

BDT 2,000 usedBDT 5,000 limit

Weekly Session Time (65%)

13 hours20-hour limit

Monthly Loss Limit (80%)

BDT 8,000BDT 10,000 limit

Caution: You have reached 80% of your monthly loss limit. Consider taking a break from gaming.

Your Gaming Health Score

You're in good shape

Playing within your limits. Keep it up!

Gaming addiction Warning Signs

If any of the signs below apply to you, it is a signal that you may need help. Take the brave step of acknowledging it and take action.

Borrowing money from elsewhere to place bets beyond your budget?

Placing more bets to recover losses ("chasing losses")?

Do you feel restless or uneasy when you are not gaming?

Are you hiding how much time or money you spend on gaming from family or friends?

Are you neglecting work, studies, or family responsibilities because of gaming?

Have you tried to stop gaming but keep failing?

There's no shame in asking for help: If you answered "Yes" to any of the questions above, please contact the 3899app support team. We do not judge — we just help.

Responsible Gaming More Details

Can gaming become a problem?

Yes, it can. At 3899app, we believe in being upfront about responsible gaming. Most people enjoy gaming as entertainment — but for some, it can develop into an addiction. That's not a sign of weakness; it's a health concern.

Research shows that 1 to 3 out of every 100 gamers develop a gaming addiction. Many of them do not realise when entertainment has turned into a problem. 3899app takes this seriously and actively provides support.

Simple Tips for Safe Gaming

Responsible gaming on 3899app is about more than just using tools. A few simple habits can keep your gaming experience enjoyable.

Set your budget first: Before you start playing, decide how much you are willing to spend that day and stick to it strictly.
Set a Time Limit: Decide how long you will play before you start. Set an alarm.
Stop When You Lose: If you reach your loss limit for the day, stop playing. Chasing losses only makes things worse.
Take regular breaks: Take at least a 10-minute break every hour. Drink water to avoid dehydration and eye strain.
Don't bet on impulse: Never game when you're angry, sad, or frustrated. Your judgment is impaired in these states.
Keep your family informed: Let your family know how much you are gaming. Transparency helps prevent problems.

For Family Members

If someone close to you is struggling with a gaming problem, you can make a real difference. Talk to them with empathy, without judgment. Let them know you are there for them and ready to help.

The 3899app support team can also advise family members. Reach out via live chat or email.

3899app's Commitment

No account will be activated without age verification
We will reach out to you if we notice signs of problem gaming
Self-exclusion requests take effect within 2 hours
Responsible Gaming Tools — Always Free
Bengali-speaking support is available 24/7

Contact for Support

If you want to talk about gaming addiction, our specialist support team is always ready to help.

Live Chat

Available 24/7 on the website

Email Support

[email protected]

Frequently Asked Questions — Responsible Gaming

No, self-exclusion is not permanent — unless you choose it to be. You can opt for self-exclusion for 6 months, 1 year, 3 years, or 5 years. Once the period ends, you can apply to reactivate your account. However, it cannot be cancelled before the period expires — this is an intentional rule.

No, setting a deposit limit will not affect your existing bonuses or balance. It only restricts the amount you can deposit going forward. Any winnings or bonuses earned within the limit will be credited as normal.

Yes, completely safe. During a cooling-off period, your account is temporarily suspended but your balance and any withdrawable funds remain intact. Once the break ends and your account is reactivated, your full balance will be available.

Absolutely not. 3899app strictly prohibits users under 18. Age is verified at registration, and ID documents may be requested in cases of doubt. Any underage account identified will be closed immediately.

Once a Reality Check is activated, you must wait 24 hours before making any changes. It cannot be turned off entirely — only the interval can be adjusted (e.g., from 30 minutes to 60 minutes). This rule exists to protect you.

Not directly — for privacy reasons, third parties cannot make changes to your account. However, a family member can reach out to our support team, and we will then contact you confidentially to encourage the use of responsible gaming tools.

3899appon Responsible Gaming — A Complete Guide to Safe and Healthy Gaming